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| When
do we ship out your order?
We ship within one to two business days after receiving
your payment. Your order should arrive to you in 10-15
days depending on your location.
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| What
kind of payments do we accept?
We use paypal to accept checks and credit cards and
signing up to send money through them is very simple,
secure, and FREE. When you go to check out it will ask
you to sign up if you don't have an account with paypal,
or you can go to www.paypal.com.
We also accept checks and money orders when sent via
US mail to the address on the Contact
Us page
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| What
are our shipping costs?
Shipping costs for 1 MixerMaid
Canada or Mexico $6.00
3 day express $5.00
U.S. Mail $3.00
For each additional unit, add $2.00.
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| Will
this hold my 6qt mixer attachments?
The MixerMaid was designed before the introduction
of the 6qt mixer. It works perfectly on the 4.5qt, and
5qt Mixers. It will also work on the new 6qt model with
the spiral dough hook. The 6qt models with the flat
dough hook will fit, but due to the larger attachment
size, the dough hook will touch the wire whip. In order
to fit properly the dough hook must be stored in the
middle position. The spacing makes these attachments
a little bit more difficult to install than the smaller
attachments. An alternative is to store the two least
used attachments on the MixerMaid, and the other on
the mixer itself. I have customers that use and love
the MixerMaid with their 6qt mixer.
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| What
is our return Policy?
All merchandise is guaranteed 100%. Should you be unsatisfied
with your order for any reason, you may return it in
its original packaging for a complete refund, less a
20% restock charge. Please contact
us, for complete return instructions
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| What
happens if I receive damaged merchandise?
All merchandise damaged during shipment is
covered by the shipper. If you receive merchandise damaged
during shipping, please contact us within 25 days of
the date of shipment of your order, and your claim will
be processed immediately. NOTE: Established procedures
by UPS, U.S. Parcel Post, and trucking lines, must be
complied with or they may deny your claim. Please contact
us for complete instructions (see how
to contact us).
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| What
happens if I order an item and don't receive it?
It doesn't happen often, but carriers such
as UPS, truck lines and Parcel Post do lose orders.
If you have placed an order and have not received it
in a reasonable period, contact us for instructions
(see how
to contact us).
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| The
question I have wasn't answered?
If all your questions are not answered please contact
us or send us an e-mail at shop@mixermaid.com.
and we will get back to you as soon as possible,
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| How
can I contact you?
You can click on contact
us and use our form or send us an e-mail at shop@mixermaid.com.
We will get back to you as soon as possible.
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